Before you order
Questions, answered
Will I be charged customs duties on delivery?
No. Duties and import taxes are calculated and included at checkout (DDP), so there is nothing extra to pay when your parcel arrives.
How long does international shipping take?
Orders ship from Tokyo within 2 business days via DHL Express. Typical delivery: 3–5 days to North America and Asia, 4–6 days to Europe and Oceania. Tracking is emailed automatically.
Are the stem-cell and exosome ingredients safe?
Our formulas use conditioned culture media — the nutrient solution in which cells are cultured — not cells themselves. All products are manufactured in Japan under strict quality management. Full INCI ingredient lists are published on every product page.
What is your return policy?
Unopened items can be returned within 30 days of delivery for a full refund. If your order arrives damaged, contact us with a photo and we will replace it at no cost.
What is exosome skincare?
Exosome skincare refers to cosmetic formulas inspired by cell-to-cell messenger research. HAAB SKIN pairs exosome-focused care with Japanese clinic-born skincare design.
How do I use HAAB SKIN Exosome Serum?
Apply 1-2 drops after lotion or toner, spread over the face, then press gently with your hands until absorbed. Follow with cream.
Can I use The Exosome Serum every day?
Yes. The Exosome Serum is designed as a daily treatment step. Use morning or evening, and follow with sunscreen during the day.
Which HAAB SKIN product should I start with?
Start with The Exosome Serum if you want the signature HAAB SKIN treatment step. For a complete ritual, use The Mousse, Exosome Serum and Prestige de EXO Cream.
Does HAAB SKIN ship to the United States?
Yes. HAAB SKIN international orders can ship to the United States by tracked express courier. Shipping is calculated at checkout.
Are customs duties included?
Duties and import taxes are calculated at checkout where applicable. You will see the total before payment.
Is HAAB SKIN made in Japan?
HAAB SKIN is positioned as Japanese clinic-born skincare, with products designed around Japanese quality and aesthetic standards.
